Commissioning the Solution
The system is designed in such a way that a designated person/s within the Company will be trained by K Fax to act in the capacity of account administrator/s. The designated person/s will upload any 08660 fax number requirements and assign the respective levels of control.
All that is required to upload and activate the service is a spreadsheet of first name, last name and corresponding email addresses in a CSV format. The IT department will assume responsibility for maintaining the currency of the name and email address list.
Once uploaded, the fax number is immediately activated and an automated welcome mail is generated and emailed to each individual user.
The welcome mail includes important usage information as well as the user name and password that will be required for future access to the K Fax administrative tool.
Helpdesk Support
The system is designed to be self-sustaining and user managed. K Fax will ensure that the account administrator and any other designated person is sufficiently trained to a point where they are able to provide support within their own organisation (Level 1). Any further help that is required will be provided by K Fax support staff.
All users are encouraged to acquaint themselves with the system by logging in and managing their respective profiles.
The Process
Implementation In keeping with our corporate strategy, we offer a complete support function. The system is designed to support anti-spamming and we go to extreme lengths to ensure the integrity and privacy of client database information. Our implementation strategy includes areas such as a proof of concept, pilot testing and training.
Our administration tool allows users and system administrators real time access through a https:gateway.
In a situation where our clients have an existing proprietary solution in place, we assist in evaluating the positive effect that the K Fax solution will have on the environment.
In the event that an interface is envisaged, our technical team will liaise with your IT department to determine the best way forward.
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